Beiyuan is committed to providing you with the best possible customer service experience. We use postal service for the delivery of all orders except for bulky items. Items that are bulky will be shipped using freight forwarder of our choice.
Shipping and Handling
Beiyuan endeavour to ship orders received and paid for before 1:00pm on the same business day. Orders received and paid for after 1:00pm are shipped the next business day. This applies to orders shipped via the postal service and Beiyuan is not responsible for delay in shipping caused by issues beyond our control. Bulky items will be shipped at the earliest usually within 5 business days.
The delivery time of orders shipped would vary for different location. Timely delivery is dependent on the postal services and freight forwarder which is beyond Beiyuan control.
Beiyuan endeavour to have the items availability up to date. At times, this may not be possible and any item ordered that is not available will be placed on backorder. Customer will be notified and if so wish may change or cancel the order.
Beiyuan reserve the right to accept any return and the right to repair, replace or refund at our own discretion. All returns must be accompanied by a Return Authorization number. Beiyuan will not bear any cost of return shipping.